Terms Of Use

Terms Of Use

  • Qarmatek Services Private Limited (“we” and “us”) is the operator of (https://mobex.in/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

      1. General :
        Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
      1. Shipping Costs :
        Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
        This price will be the final price for the shipping costs to the customer.
      1. Returns : 
        • Return Due To Change Of Mind : 

          Mobex.in will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original Sealed packaging, unused condition.

          Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping.

          Once returns are received and accepted, refunds will be processed to Source account or any other account of the same person approved by us over Email, WhatsApp or Messengers, or customers can take store credits for a future purchase. We will notify you once this has been completed through email.

          Mobexstore will refund the value of the goods returned but will NOT refund the value of any shipping paid.

        • Warranty Returns : 

          Mobexstore will happily honour any valid warranty claims, provided a claim is submitted within days of receipt of items.

          All refurbished products offered on Mobexstore carry a minimum 6 months warranty after 3 days replacement policy. The customer needs to contact more store to claim warranty as mentioned in the policy.

          Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.

          Upon return receipt of items for a warranty claim, you can expect mobexstore to process your warranty claim within 7 days.
          Once warranty claim is confirmed, you will receive the choice of:
          (a) refund to your payment method
          (b) a refund in store credit

      2. Delivery Terms : 
        • Transit Time Domestically :
          In general, domestic shipments are in transit for 4 – 7 working days
        • Change Of Delivery Address :
          Orders placed before 11 AM – IST will be dispatched the same day, otherwise, within the next business day.
          Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
        • Change Of Delivery Address
          For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
        • Items Out Of Stock
          If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
        • Delivery Time Exceeded
          If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
      1. Tracking Notifications :
        Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
      1. Parcels Damaged In Transit :
        If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.
      1. Duties & Taxes :
        • GST :
          GST has already been marginally applied to the price of the goods as displayed on the website
        • Import Duties & Taxes
          For international shipments, import duties & taxes may be required to be paid. Qarmatek Services pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them seperately upon arrival in your destination country. Qarmatek Services encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.
          If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Qarmatek Services at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
      1. Cancellations :
        If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched please refer to our refund policy.
      1. Insurance : 
        Parcels are insured for loss and damage up to the value as stated by the courier.
        • Process for parcel damaged in-transit :
          We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
        • Process for parcel lost in transit :
          We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
    1. Customer service :
      For all customer service enquiries, please email us at  care@mobex.in